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Posted
January 28, 2008

Study: Pharmacy drive throughs may lead to errors

A study by an Ohio State University researcher "found that a number of pharmacists think the extra steps it takes to serve customers at drive-through windows can cause dispensing errors, miscommunication among staff members and delays in filling prescriptions." (Source: "Drive-throughs lead to errors, pharmacists say," Columbus Dispatch, Jan. 27, 2008.) In recent years, many pharmacies have built drive throughs, which are popular with customers. However, "with all the tasks being performed at drugstores--filling prescriptions, checking insurance coverage, calling doctors' offices and answering patients' questions--pharmacists say drive-through windows add another chance for errors."

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